Getting Started
This guide walks you through the key tasks you will perform day-to-day: finding and reviewing transactions, and investigating cases.Navigating the platform
After logging in you will land on the main dashboard. The primary navigation on the left gives you access to:| Section | What it contains |
|---|---|
| Transactions | All payment events processed by your organisation |
| Case Management | Open, in-progress, and closed fraud cases |
| Workflows | Automated detection rules (typically managed by your team lead) |
| Lists | Blocklists, allowlists, and watchlists |
Reviewing transactions
1. Open the Transactions list
Click Transactions in the left navigation. You will see a paginated list of all transactions processed by your organisation, sorted by most recent first.
The Transactions list showing risk scores, statuses, and filter controls.
2. Filter to find what you need
Use the filter bar at the top of the list to narrow down results:- Date range — focus on a specific time window
- Status — Approved, Rejected, Pending, Flagged, Under Review
- Risk level — Low, Medium, High
- Search — free-text search by transaction ID, card number, or user
3. Open a transaction
Click any row to open the Transaction Detail page. Here you will find:- The risk score and a breakdown of all fraud flags raised
- Card, merchant, and user information
- An AI-generated insight summarising the key risk drivers
- A map showing the geographic origin of the transaction
- Related transactions from the same card or user
Transaction detail page showing risk assessment, card info, and location.
4. Take action
From the Transaction Detail page you can:| Action | When to use |
|---|---|
| Approve | You have reviewed the transaction and it is legitimate |
| Reject | The transaction is confirmed as fraudulent |
| Create Case | More investigation is needed — escalates to Case Management |
| Flag | Marks for secondary review without making a final decision |
Managing cases
1. Open Case Management
Click Case Management in the left navigation. The case list shows all cases across your organisation.
The case list with status badges, priority indicators, and assigned investigators.
2. Filter and search cases
Use the filter bar to narrow by:- Status — Open, Under Investigation, Resolved, Rejected
- Priority — Low, Medium, High, Critical
- Date range — cases created within a time window
- Search — case name, case number, or user
3. Claim a case
Click a case to open the Case Detail page. If the case is Open and unassigned, click Investigate in the action bar. This moves the case to Under Investigation and records you as the assigned investigator.
Case detail page showing the overview, linked transactions, comments, and timeline.
4. Review linked transactions
Switch to the Transactions tab within the case to see all transactions linked to this investigation. Click any transaction row to open its full detail view.5. Add comments and attach evidence
Use the comments panel to leave notes for yourself and your team. You can also upload supporting files — screenshots, bank statements, or reports — directly to the case.Comments and attachments are disabled once a case is Resolved or Rejected. Use Reopen Case if you need to add more information after closing.
6. Close the case
Once your investigation is complete, close the case using one of the two outcomes:| Action | Meaning |
|---|---|
| Resolve Case | The transaction was legitimate — case is closed as resolved |
| Reject Case | The transaction was fraudulent — case is closed as rejected |
Creating a case manually
If you identify a suspicious transaction outside of the automated workflow, you can create a case directly:- Navigate to Case Management → Cases.
- Click New Case.
- Fill in the case name, priority, and optionally link a transaction or entity.
- Click Create — the case opens immediately and is ready for investigation.
Next steps
Transactions
Full reference for transaction attributes, risk scores, fraud flags, and manual review actions.
Case Management
Full reference for case lifecycle, priorities, comments, attachments, and PDF export.